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About UsOpen Seas (UK) Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.Our Contact details: Open Seas (UK) Ltd The Linde Building 7 Nuffield Way Abingdon Oxfordshire OX14 1RJ United Kingdom Phone: 0870 2242595 Fax: 01235 535168 Email: sales [at] openseas [dot] co [dot] uk Open Seas (UK) Ltd VAT Number GB 630 5481 58 |
| Making A Purchase Making a purchase could not be easier. Just browse our on-line store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept Credit & Debit Card payment, but not American Express. If you are shopping from within the Eurozone, North America or anywhere else outside the United Kingdom, place your order and your credit card company will convert the transaction to your own currency using their prevailing exchange rate. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may use your credit card at our on-line store but if you prefer you can provide us with your card information via phone, fax or snail mail. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling The SureSync product & documentation are shipped by web download or e-mail unless otherwise specified. Media packs are available for purchase at £15 plus postage and packing. Please contact us on 0870 2242595 if you require a media pack. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 1 business day . International orders are also generally received in under 1 day. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders shipped to within the UK17.5% VAT is added at check out. If you are VAT registered in an EU country we shall require your VAT number in order to raise a cross border EU VAT invoice. All other orders outside the EU are VAT free. |
| Credit Card Security When the order is placed via our website, credit card numbers are encrypted using 128 bit encryption. When you enter your card details at checkout the transaction will take place over an SSL (Secure Socket Layer) link to our secure payment service provider. Your card details are not kept by Open Seas or processed on our servers. Open Seas use Protx (http://www.protx.co.uk) as our secure payment provider and Barclay Card Merchant services to complete the transaction. The Protx payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. Our internet facing web servers are certified by Verisign, this ensures that no third parties can impersonate Protx to obtain secure information. |
| Guarantee All of our customer's are encouraged to download the 30 day FREE trial of our software products before purchasing them to ensure the products meet their requirements. |
| Reaching Us If you need to reach us, please email us using the link at the foot of this page, alternatively, you can call on 0870 2242595 (International +44 (0)1235 537391 or fax us on +44 (0)1235 535168 or write to us at Open Seas (UK) Ltd, The Linde Building, 7 nuffield Way, Abingdon, Oxfordshire. OX14 1RJ. UNITED KINGDOM |
| Privacy Policy Open Seas (UK) Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. PLEASE NOTE that the optional support cover is a 12 month maintenance and support contract entitling you to software upgrades and product support by phone and e-mail. Payment for the annual support contract is NONE REFUNDABLE once the contract term has commenced. You will be notified at least 30 days prior to renewal each year and are under no obligation to renew the support contract. |
| Remittance Terms All web purchases are to be made by credit card. Contact us if you require a quotation or to pay by cheque. No full license codes will be provided until payment has been received and cheques cleared. |
